Softphones use Voice over Internet Protocol (VoIP) technology to conduct and receive calls, which makes them a more affordable alternative to traditional phone systems. Bria X-Lite includes functionalities for voice and video calls, instant messaging and voicemail support.How to set up your VoIP line on X-Lite softphone for Mac Only: Please click here to download the free softphone for Mac users: softphone is a software telephone system that allows you to make and answer calls through the Internet. Several softphone vendors offer freemium versions that may have only limited functionalities and/or be supported by ads. One of Bria X-Lite’s most attractive qualities is that it’s free.Softphone users can enjoy perks like long-distance calls for local prices. This will enable you to make calls from a softphone software and pick them up directly inside of LiveAgent (and vice versa.) Why should you switch to a VoIP softphone?VoIP Softphones are gaining popularity because of three reasons: Express Talk Free VoIP Softphone for Mac latest version: Virtual telephone com.If you’d like to use a softphone software in conjunction with our LiveAgent call center software, you can do so. For detailed instructions on how to download and install the desktop app, please visit our Knowledgebase articles: OnSIP for Mac (desktop app)In essence, VoIP softphone applications allow you to transform desktop computers, laptops, smartphones, or tablets into telephone systems that can make and receive calls just as any hardware telephone would.Express Talk Free VoIP Softphone for Mac (Mac), free and safe download. The desktop app is free for all OnSIP users.Generally, softphone software have additional features that make it easier to manage incoming and outgoing calls (such as attended transfers).As remote work is here to stay, we decided to find out which VoIP softphone software is the best for Mac users.Our ranking methodology for both paid and free softphone apps focused on 5 key areas: This allows softphone users to work outside of traditional workplace settings, such as remotely or on the go. Softphones can be used with desktop computers, tablets, and smartphones.
![]() Softphone Trial Is GoodThe integration process consists of three steps that even a softphone newbie could get done in a matter of minutes. Ease of use (Including the integration process)Getting started with Bria is very straightforward. Overall, Bria did a great job of impressing me before I even got to test the software itself. I was also happy with the fact that they did not require a credit card input to register for a free trial.In addition to that, Bria’s free trial is good for 21 days, which surprised me as I expected to receive a standard 14-day trial.In addition to making and answering calls and video calls, users can transfer, forward, record, and put calls on hold. Here’s what you can look forward to with Bria: I also toyed with some additional Bria settings, that allowed me to change my presence status, IM members of my Bria Team, create virtual conference rooms, hide my phone number, transfer calls, record calls, and place callers on hold.Functionality (Advanced features, integrations)Next, I looked into what advanced functionality Bria offers its users. The UI of the Mac client is clean and intuitive and allowed me to add contacts to groups, create favorites, and view my call history. Entering my SIP server domain, username, and passwordOnce the client was installed and Bria was ready to use, I went a step further integrated it with our helpdesk software, LiveAgent.I then tested Bria by making calls and picking them up inside of LiveAgent, and each time the software worked perfectly. Users can easily manage their accounts from the cloud. Bria allows users to integrate up to 5 VoIP services or call server accounts and 3 devices. Integrations with up to 5 VoIP services and 3 devices. Users can also enjoy push notifications about new calls and messages. The Bria app syncs with your other devices seamlessly keeping your contacts and call history up to date. Bria offers its users a mobile application that’s available for both iOS and Android users. The customer service representatives were friendly and helpful, and in addition to answering my questions, provided me with helpful links to guides and articles from the FAQ.I searched Bria’s site for any customer support emails and phone numbers, however, I only found a corporate office email address and a North American toll-free number. Users also have the option to submit a contact form or use live chat to request assistance.I reached out to customer service with a contact form and received an answer within a few hours. Bria is partnered with 10+ VoIP providers, IP-PBX networks, channel partners, and more.Bria supports its customers through a thorough FAQ section that’s complete with how-to-guides and videos. Chat with your colleagues, share files, and view each colleague’s availability status directly in Bria. Bria supports screen sharing complete with screen captures, and easy to share meeting links. Users can set their audio quality according to their needs. I was impressed with the fact that ZoiPer provides free encryption on all calls and messages and the fact that I could start using the softphone software without completing any registration. First impressionsZoiPer’s website showcases the softphone’s perks and features very well. It’s the perfect solution for businesses of all sizes. In my case, it took about 15 seconds.I tested ZoiPer by making and picking up calls, putting callers on hold, making call transfers, recording calls, and sending callers to voicemail. Enter your VoIP provider login credentialsOnce you enter the credentials, ZoiPer does all the heavy lifting for you, and notifies you once your account is set up successfully. Download the desired client (in this case the Mac client) Automatic account registration. Send text messages to your contacts with ease. HD video calling is supported. Zoiper provides advanced call features such as the ignore call functionality, call forwarding, unattended call transfers, attended call transfers, auto-answers, call statistics, and call recordings. ZoiPer users can configure the audio quality with each call. Even though ZoiPer worked great, I did struggle with minimizing the call/chat window to a desired size.Rating: 4/5 Functionality (Advanced features, integrations)ZoiPer’s paid features include but are not limited to: ![]() ![]() ZoiPer Biz, Gold, and Premium users can take advantage of premium support that offers faster responses to queries.I did try contacting customer support through the contact form on ZoiPer’s website. I think this can be a great deal if you have a large business with a lot of sales and customer support representatives that are working with you long term.Understandably, €49.95 is a “large” investment upfront, but if you consider that other subscription-based softphone apps charge from $5-10 per user per month, the €49.95 license fee is still cheaper in the long run.ZoiPer offers customer support to its users through contact forms, email, phone, community forums, and FAQs. It’s just as easy to navigate and make calls from.ZoiPer is offered for a one-time-fee of €49.95 per license. The ZoiPer iOS app has the same interface as its Mac counterpart. Create folders in microsoft word for macThe customer support representative that answered my query was very helpful and knowledgeable, and made sure to provide me with additional resources should I need them.
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